Job Description :
Job Title - Client Service Engineer
Location - Atlanta, GA

MUST meet below criteria :
1. Relevant work experience at Industrial automation sector
2. Customer facing role
3. Working Knowledge on EEE & Linux

Experience : 3 to 6 years

Key Responsibilities:
Work within a cross country team to deliver products and deploy solutions
Support and maintain product installations at client sites
Perform and provide counsel on diagnosis and repair of equipment and systems (both hardware and software) in liaison with engineers across our various offices
Maintain inventory of spare parts as well as track costs incurred for maintenance and repair of deployed systems
Contribute to site-specific documentation and quality assurance information
Develop and contribute to measurements and reporting of performance indicators for site service objectives
Anticipate potential failure modes and propose changes to design and/or process for ongoing improvement of deployed systems at client sites
Ensure customer satisfaction through ongoing interactions with client representatives and system operators

Diploma / Bachelor in electrical, electronic or mechanical engineering, computer science, or related subject? Experience or track record in automation or robotics will be a plus
2-3 years’ Experience in a direct client service role
Troubleshoot problems and communicate effectively across time zones and cultures Comfortable with Linux and Microsoft Operating Systems
Proficient in networking (TCP/IP), databases, programming and scripting languages Availability to travel and be based abroad for extended periods will be a plus Good Customer Intimacy
Working Knowledge on EEE & Linux