eDataForce Consulting LLC
Flower Mound, TX
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Job Description :
Please contact your "eDataForce " recruiter (Ms. TAS) for immediate consideration.
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REQUIREMENT:


VoIP Technician/Analyst -Lawrenceville, GA -6-12 Plus Months Contract

RESPONSIBILITIES:
Responsible for providing telecommunications technical support to facilities.
Coordinate response to service requests, assist with projects, and maintain accurate documentation.
Provide excellent customer service.
Repair and perform preventative maintenance on systems.
Maintain records and prepare reports.
Provides technical support to County employees using various telecommunications and network systems.
Designs, configures, tests, implements and maintains a variety of hardware, software, peripheral devices, and systems.
Monitors and ensures systems meet business and performance needs.
Perform configuration changes as required; advance level troubleshooting.
Technical implementation of telecommunications and network infrastructures.
Troubleshoot technical problems with the critical systems, servers and equipment within a 24/7/365 Multi-Data Center environment, handling complex and critical problems.
Responds to system emergencies as required.
Performs other duties of a similar nature or level.

QUALIFICATIONS:
High degree of technical competence in telecommunications support.
Three or more years of professional level analyst and systems experience in a large scale Information Technology environment.
Minimum two years’ experience with Cisco Voice over Internet Protocol (VoIP) systems.
Experience working in a Cisco network/telecomm environment preferred.
Ability to work on projects in a team setting.
Ability to communicate and work with end users with minimal computer experience.
Experience in Enterprise-level Cisco networks including switches, routers, AP’s, etc.
Unified Communications experience.
Call Center support (UCCX), Client software support
Unity Connect
Jabber implementation or support
Device mobility
Understanding of Microsoft Office desktop software.
Possess a valid Georgia driver’s license.





Excellent Communication is a MUST
             

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