Job Description :
new position 04/27 - SMI_CIT_277

Client: State of MI - Direct

Rate: Market

Job Title: Cisco IP Telephony (IPT) Technician

Location: Lansing, Michigan 48909

Duration: 12 Months

Position Type: Contract

Interview Type: Either Webcam or In Person
Required Skills:
* Training towards and/or certification: CCNP Voice and CCNA Voice =
Required 5 Years
* Cisco Unified Communication Manager (CUCM) Required 5=
Years
* Cisco Unified Attendant Console Desired 3 =
Years
* Cisco Unity Connection (CUC) Required 5 =
Years
* Cisco Unity Express (CUE) Desired 3 Year=
s
* Standard Telephony Technologies such as PRI, POTS, DID, FXS/FXO, =
Fax Required 5 Years
* Knowledge and experience with Avaya PBX Nice to have
* Strong Communication skills, demonstrated ability to work under p=
ressure Required 5 Years
Question 5 The client plans to schedule interviews for this positi=
on May 4th. Please confirm your candidate will be available to interview an=
y of those days if selected.
Job Description:
Cisco IP Telephony (IPT) Technician with field experience to assist with Av=
aya to Cisco IPT migration project. The Day 2 support requirements of thes=
e migrations typically includes Moves, Adds, Changes, and troubleshooting.
Function as a member of the Telephony Services IPT team and follow all esta=
blished processes to deliver, document and support any assigned IPT and VM =
(voice mail) requests for new service or change from agency clients. This =
position is also responsible for the troubleshooting and repair of these se=
rvices. This includes use of delivery service management tools (BMC Remedy=
and SMMS), Specialist level qualifications on Telecommunication devices su=
ch as Cisco Switches and Routers, Cisco Call Manager, and other related dev=
ices. Technicians will need to be in place and available to work from 8 AM=
to 5 PM Monday thru Friday at the 608 West Allegan Telephony office locati=
on for the duration of the contract.
TASKS:
Technical support is required to assist with the following tasks:
* Increase capacity and decrease cycle time needed to deliver a=
nd maintain Telecommunications services to agency clients.
* Perform assessment, installation, testing, and repair of the =
SOM Cisco IPT solution as needed to facilitate customer satisfaction with D=
TMB as their service provider.
* Contractor will perform as Telephony Services IPT team member=
and be responsible for the timely delivery of all scheduled projects and t=
rouble resolution to open tickets as assigned.