Job Description :

Location: Columbus, GA
Duration: Long Term Contract
Rate: $55/hr max.

Mandatory Skills:
Cisco Unified Contact Center Enterprise (UCCE), Cisco Unified Contact Center Express (UCCX) or Cisco Packaged Contact Center Enterprise (PCCE) experience
CVP scripting experience
Cisco Call Manager
Cisco Unity

Required Experience: 5 years of IT work experience in telecommunications and multi-platform environments with experience involving moves, adds and changes, fault isolation and resolution, and end-user support.

Job Summary:
Responsible for engineering and/or analytical tasks and activities associated with areas within the telecommunications function (e.g., network design, topology, implementation, diagnostics or operations/user support
Monitors the operations of telecommunications network, its systems, hardware, and software. Troubleshoots and manages ticket escalation.
Provides technical support and maintenance for existing and new telecommunication services.
Performs complex tasks relating to telecommunications network operations design, installation, and/or maintenance for local, off-site and/or remote locations.
Responsible for the configuration, deployment, testing, maintenance, monitoring and troubleshooting of telecommunications network components to provide a secure, high performance network.
Conduct quality assurance testing of transmission mediums and telecom/network infrastructure components.
Plans large scale systems projects through vendor comparison and cost studies. Implements identified solutions, makes suggestions for ensuring a cost effective and efficient infrastructure environment.
Identifies troublesome trends and develops plans designed to resolve problems and prevent reoccurrence.
Responsible for vendor management and coordination; oversees escalated matters and works closely with vendors to bring issues to resolution. Participates in tool and vendor evaluations. Measure service levels and monitors performance against SLAs

Required Knowledge, Skills, & Abilities:
Broad knowledge of telecom systems, dial plans, switching architectures, telephony and wiring
Basic understanding of distributed systems architecture and general knowledge of multiple technical disciplines
Technical knowledge and aptitude in the areas of VOIP networks, network topologies, telecommunications (configuration and connectivity), network servers, applicable software, and troubleshooting techniques.
Ability to understand and assist in solving telecommunication problems or telecom network infrastructure issues.
Ability to effectively communicate with a broad base of end users.
Ability to effectively adapt to rapidly changing technology and apply it to business needs.
Basic understanding of the enterprise business and business processes; awareness of business unit functions and cross-group dependencies/relationships.
Good judgment and analytically skills; as well as follow-up and organizational skills.
Candidates should also have experience with the following:
a. Cisco Call Center Manager
b. TDM
c. PRI Circuits and Circuit Ordering