Job Description :
Location: Ft. Worth, TX
40 hour work week
Job Purpose:
This is a hands-on, technical position. The qualified candidate must have extensive experience configuring, developing, and deploying solutions on the Cherwell platform. Cherwell development experience across multiple ITIL processes e.g. Service Request, Incident, Change, etc. is highly desirable. The position will require the candidate to build dashboards and customized workflows for processes and procedures, customize user interfaces, and interface with existing customer data sources and tools. Strong analytical and problem solving skills are required.

3 – 5 years experience configuring and developing customer solutions on the Cherwell Service Management platform
Experience in Cherwell development in a multi-environment setting i.e. dev/test/stage/production
Knowledgeable of Cherwell application installation and administration
Ability to learn new technologies quickly and thrive in a fast-paced environment
Bachelor’s degree in computer science, software engineering, or relevant field, or equivalent experience

Preferred Qualifications:
Minimum 5 years of successful ITSM configuration and deployment experience
Technical knowledge of Microsoft SQL, LDAP, SAML, and Active Directory
Familiarity with MS Exchange
Experience with report writing via SQL Reporting, Cognos, or other reporting tools
Development experience in APIs, web services
Ability to work independently and meet deadlines with minimal supervision
Knowledge of the ITIL Framework and Agile/Scrum methodology is a plus
Excellent verbal and written communication skills