Job Description :
Change and Release Management With ITIL Certification (529744)/F2F Required@ Harrisburg, PA
3 Months
Harrisburg, PA
Short Description:
The Change Manager will play a key role in ensuring IT projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage.
Complete Description:
*Manager prefers candidates local to the Harrisburg, PA Area
*This requisition requires an onsite, first-round in-person interview
*This requisition''s PO is funded through 9/30/18, so use that date in the RTR
This is a new req. Please do not resubmit candidates from previously released req # 520489.
Main roles and responsibilities of this position will be to:
Develop change management strategies as required, incorporating change management approach, stakeholder management, communication, training and readiness assessments
Manage daily change activities and provide guidance on the change management process.
Facilitate Change Advisory Board Meetings. Responsibilities include:
o Planning, scheduling, managing and chairing CAB meetings. Includes creation of agenda’s and meeting minutes.
o Deciding appropriate stakeholders for the CAB meetings
o Selecting specific changes for review at CAB meetings, based on the change policy
o Circulating change details in advance of CAB meetings to allow prior consideration
o Conducting PIR’s (Post Implementation Review) for all failed and emergency changes at the CAB meetings.
Manages and coordinates all activities necessary to control, track and audit Changes in the environment for compliance with the ISTO’s Change Management.
Coordinating interfaces between change management and other processes – especially service asset & configuration management (SACM) and release & deployment management.
Conduct impact analyses, assess change readiness and identify key stakeholders.
Apply a structured methodology and lead change management activities.
Develop and improve Key Performance Indicators and improve the metrics program by interpreting the data and recommending process improvements driving the appropriate organizational behaviors.
Collate change records from multiple vendors and review for conflicts and collisions
Create and implement training strategies.
Play a vital role in helping the organization to identify gaps and develop remediation plans and documented procedures to elevate PennDOT’ s change management maturity
Ensures change status, progress and issues are communicated to the appropriate groups.
Audits and manages the process lifecycle and reports to upper management
Attend third party CAB meetings and enter their changes on the remedy change calendar.
Perform administrative duties as needed.
Work Experience/Skills
Must have a solid grasp of IT technology to be able to identify changes and detect collisions and scheduling issues.
A solid understanding of how people go through a change and the change process
Experience and knowledge of change management principles, methodologies and tools
Exceptional communication skills, both written and verbal
Excellent active listening skills
Ability to clearly articulate messages to a variety of audiences
Ability to establish and maintain strong relationships
Ability to influence others and move toward a common vision or goal
Flexible and adaptable; able to work in ambiguous situations
Forward looking with a holistic approach
Organized with a natural inclination for planning strategy and tactics
Problem solving and root cause identification skills
Able to work effectively at all levels in an organization
Must be a team player and able to work collaboratively with and through others
Acute business acumen and understanding of organizational issues and challenges
Experience with large-scale organizational change efforts
Skill
ITIL Foundation Certification Required
ITIL Expert Certification Desired
Experience with Remedy (version 7.6.04 or greater), including the Change Management Module, or equivalent ITSM tool. Required
2
Years
Excellent communication skills listening, verbal and written, including meeting management and facilitation.
Required
5
Years
Understanding of IT Service Management (ITIL certifications, a plus
Required
5
Years
Working knowledge of Change and Release Management methods, tools, terminology and industry practices.
Required
5
Years
Excellent organization skills with proven ability to manage multiple assignments and priorities successfully, delivering with high quality.
Required
5
Years
Excellent customer service skills servicing and interfacing with individuals across IT (customers) in different roles.
Required
5
Years
Strong understanding of IT Change Management, configuration management and service level management principles and practices.
Required
5
Years
Questions
Description
Question 1
First round, in-person interviews are required for this position. Do you accept these conditions?
Question 2
Manager prefers candidates local to the Harrisburg, PA Area. Do you understand?
Question 3
Resume wise, please do not include filler material (i.e. describing a company''s core capabilities/description Please only include relevant info (i.e. what was done at the job/project Is this reflected in the resume?
Question 4
Please provide your candidate''s e-mail address and phone number under Summary of Qualifications (see in the Details tab Did you do that?