Job Description :
Job Description:


Change Manager
Field Operations Project and Change Management Office is a team of project/program and change managers focused on providing cross-functional project/program and change management services across the Worldwide Field Organization. The Field Operations Change Manager will support one or more business transformation projects (technology and processes) with significant impact to our end-to-end Enterprise Field processes. You will be responsible for designing the overall change framework and plan. In addition, you will develop and drive the communication strategy across functional groups to ensure awareness, alignment, and adherence to that change management plan. You will provide change expertise when the organization is undergoing significant changes, enabling and measuring the sales/support organization’s success before, during and after the changes are implemented. You will partner closely with program managers and organizational change agents to lead communications and business change management efforts.
What you’ll do
Lead change management framework, strategy and process to support user adoption of the required project or initiative
Design a communication framework and process for all business stakeholders and key cross-functional groups
Develop communication materials in conjunction with functional communication specialists and executive sponsors
Partner with Program Manager to drive change management track
Drive overall change management plan from strategic through tactical activities
Conduct a change management assessment to understand as-is and to-be states and develop plan to meet
Drive efforts to define personas and supporting WIIFM involved in the change
Create stakeholders analysis and supporting documentation
Establish and Measure KPIs and user adoption
Develop and coordinate alignment within sales and cross-functional organizations
Provide input, document requirements and support the design and delivery of training programs
Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management
What you need to succeed
3+ years of experience leading technology and process change implementations; Change Management certification is a plus
Solid understanding of how people go through a change and the change process
Experience and knowledge of change management principles (ideally ADKAR), methodologies and tools
You are a self-starter that thrives in the face of challenge. You are relentless in clearing obstacles with a resourceful and creative approach to problem-solving.
Proven ability to operate effectively with general guidance on new projects.
Exceptional verbal and written communication skills, including the ability to work with technical and non-technical audiences; as well as, communicate as effectively to individual contributors as you do with management
Demonstrated experience presenting and advocating programs to customers and/or internal key stakeholders
You are a leader who is always focused on doing what’s right for the business, and you know how to lead people and teams through change
You have strong people skills, with distinctive ability to motivate and influence people without authority or a direct reporting relationship
Experience with large-scale technology and process change efforts
Ability to work cross-functionally with varied stakeholders, including but not limited to Sales Operations, IT, Field Enablement, Operations and Marketing and Business Unit product teams
Leading technology and process change efforts in a Customer Support organization is desirable


Reach me on my mail id

sudheer(at)mysbscorp(dot)com / jobs(at)mysbscorp(dot)com