Job Description :
Title: Change Management Lead for ServiceNow Implementation
Location: Sacramento, CA
Position Type: Contract
Estimated Project Start: September 25, 2017
Duration: 6 months
Mandatory Requirements
Minimum 5 years'' experience with ServiceNow training and implementation.
Technical Requirements
Expert level knowledge of ServiceNow (Express & Enterprise
Deep knowledge of Change Management and best practices.
Desirable Qualifications
ServiceNow certifications
Scope of Work
Analyze and implement current change management process to ServiceNow Express.
Plan next step migration to ServiceNow Enterprise.
Train SME in ServiceNow change management (2-5 staff
Support training for incident and request management (Support Center functions
Train general users (approximately 200+) in ServiceNow change, incident and request management.
Assist in developing methodology to add CIs to ServiceNow.
Response
Along with submission of resume, please respond to each of the following:
Describe a ServiceNow change management project you have been involved with in the last 3 years. What were your key responsibilities?
Describe an experience where you planned an IT tool migration. Describe your responsibilities and actions regarding the project.
Describe an experience training IT staff.