Job Description :
Role Purpose:

The Change Management Consultant is responsible for all aspects of change management to ensure on-time completion with high quality delivery. Works with CW leadership in the execution of project and program activities. Develop change effectiveness metrics strategy and plan, and report on metrics related to the Change Management processes. Continually work towards making improvements in the change management processes. Contribute to organization cost reduction by monitoring, measuring and improving the change management process. Conduct, review and oversee the submitted change requests through the change management process, project readiness assessment and adjust the delivery by updating the pipeline and release schedule accordingly and ensuring it is within the parameters of the organization''s compliance policies.

Responsibilities:

Develop, implement, and maintain internal change management policies, procedures and associated training plans.
Conduct Change Advisory Board (CAB) meetings. Actively participate in Change Control Meetings and provide change management insight and expertise to influence decisions and next steps.
Develop change effectiveness metrics strategy and plan, and report on metrics related to the Change Management processes. Continually work towards making improvements in the change management processes. Contribute to organization cost reduction by monitoring, measuring and improving the change management process.
Conduct, review and oversee the submitted change requests through the change management process, project readiness assessment and adjust the delivery by updating the pipeline and release schedule accordingly and ensuring it is within the parameters of the organization''s compliance policies.
Ensure compliance with defined processes and procedures, specifically that changes have been tested, documented, communicated, approved, and successfully implemented
Establish and report metrics associated with change management, incident management
Certify all changes being introduced to the production environment have been sufficiently examined/ tested and approved by the proper personnel before the change is implemented.
Confirm the installation and/or modification to any IT managed resource is accomplished in a logical and orderly fashion to achieve the expected result without undesired service interruption and within agreed timeframe.
Build and maintain change management and configuration management tracking/ ticketing systems.
Ensure all changes to the production environment can be traced through the documentation and approval process.
Create reporting tools to accurately report change metrics. Create and maintain a Change Control dashboard to easily identify daily changes, failed changes, successful changes, etc.


Required Skills:

Bachelor’s degree or equivalent combination of education and professional experience required.
Minimum of 5 years of experience with IT Operations, IT Production Support, or Change Management.
Experience with Process Improvement Methodology including defining and documenting workflow.
Experience with Change Management tools and workflow.
Proven ability to work closely with the business community as well as technical resources in a tactful, professional manner.
Functional knowledge of hardware, applications, databases and potential dependencies.
Ability to facilitate meeting of peers, enable discussions that leads to resolution and communicate results.
Strong verbal and written communication skills.
Demonstrated ability to effectively communicate ideas and persuade others to accomplish challenging goals and objectives.
ITIL v3 Foundations and/or ITIL Change Management certification strongly preferred.
Person Specification:

PMP
Experience
Ability to diagnose, troubleshoot and resolving complex problems
Ability to think logically, analyse technical information and translate effectively to leadership
Ability to work as a member of a globally distributed team
Ability to pass on knowledge to other members of the team and share knowledge accordingly to peers
To question the norm, and present new solutions where possible to ensure further development of the environment to become more efficient and stable.
Desirable:

Bachelor''s Degree 5 + years of relevant work experience leading project teams
Project Management Lifecycle Methodologies PMP certification, Agile Scrum Master
ITIL v3 Methodologies (preferred)
Ability to prepare and track overall project budgets and schedules
Experience leading and managing numerous facets of multiple projects simultaneously
Excellent verbal/written communication skills
Strong organizational skills
Willing/able to travel
Self-motivated and deadline driven

Contact Details:
sudheera(dot)narahari(at)cerebra-consulting(dot) com