Job Description :
Job Title : Call Processing Engineer

Location : Holmdel, NJ or Scottsdale, AZ

Duration : 6 Months followed by Hire

Job Type: Contract to Hire


Exp: Min 10+ years

Look for candidates from Sansay SBC platform.

Essential Job Functions

· Manage and close escalations and incidents from NOC and lead trouble resolution

· Provide documentation for the NOC, creating MOPs for troubleshooting and support

· Work with Vendors for Peering and Access

· Analyze trends to determine performance and recommend corrective actions

· Have the ability to lead maintenance activities and upgrades of architecture components

· Be able to lead projects by creating diagrams, documenting deployment and test plans

· Perform testing of new carrier turn-ups

· Perform lab testing for Core Voice Network Changes through all of the Vonage product lines

Specific Requirements (Technical Knowledge, Software, Etc

· Advanced knowledge of VoIP protocols such as SIP, H.323, MGCP, SDP and RTP

· 5+ years of experience on the Oracle Acme SBC platform and or the Sansay SBC platform.

· 3 years knowledge of Open SIPs or the ability to learn it.

· Advanced knowledge of network routing protocols such as BGP, RIP, ISIS

· Experience with Packet capturing and protocol analysis (TCP, UDP, ICMP, packet dissection, etc)

· Knowledge of DNS & DHCP protocols (managing large multi-tiered DNS & DHCP)

· Must be an “out of the box” technical thinker and possess the ability to handle multiple tasks simultaneously in a fast paced environment where focus shifts on a daily basis.

· Must possess a strong strategic thinking capacity, effective communication skills and a to build and maintain effective partnerships both internally and externally

· Be able to read and understand RFC’s that deal with the SIP protocol.

Additional Skills (would like to have but not required)

Project and time management skills

Load balancers technology

Posses strong analytical skills