Job Description :
Consult on Client Application Certification process and serves as liaison between business and technology units to translate tactical and strategic
objectives into workable solutions.
Applies solid business knowledge to define scopes and requirements
Key Responsibilities:
Ensure Client Certification process is followed.
Educate BU Stakeholders on proper software certification process.
Facilitate requirements meetings for moderately complex projects.
Researches solutions and coordinates the remediation of deficiencies.
Considers latest technologies and new approaches to resolving business requirements of the Business Unit
Leads business and functional resources in the facilitation of the certification of software that fully leverages technical solutions being delivered or developed.
General skills:
Desktop support competencies
Script testing capabilities
Server and Desktop technical troubleshooting
Strong understanding of Windows networking
Highly organized and able to follow standard processes
Soft Skills:
Liaison between business and packaging team
Ability to troubleshoot complex application support environment
This position will also be responsible for general IT support and troubleshooting during the deployment and infant care model for a defined period of the migration timeline.
The ideal candidate will have strong verbal and written communication skills with both IT leadership and end customer
Mandatory skills:
Flexera overall product knowledge
2 years of PC/Desktop support experience
Windows Enterprise Client 7 & 8.X (64-bit and 32-bit) – Advanced / Expert
Awareness (Preferred)
SQL database and query knowledge - at least one year (preferred)
Windows Application Compatibility (ACT)
Certification Kits (Windows SDK or ACK)
Debugging tools for Window
Windows Active Directory
Enterprise Domain Management
SCCM
Citrix
Group Policy
Enterprise Management Concepts
Desktop Virtualization (App-V, MED-V, VDI, Virtual PC, Windows XP Mode)
Performance and Hardware Compatibility
Networking Licensing and Volume Activation Security Controls
Microsoft Office (2007, 2010, 2012, 2013, etc
Microsoft 365
Domino Lotus Notes
SharePoint (all aspects)
Windows System Center
BMC Remedy (Helpdesk and IT Support Incident Management)
General Customer Support Process (Helpdesk)
Client Software Applications – 3rd Party
Nice to haves - Not required/Mandatory:
ITIL (Change, Incident, Problem)
Six Sigma (Belt certification not required, but preferred)
SDLC
MCSA (Microsoft Certified Solutions Associate) – Win 8 / Win 7 – Exams 70-687, 688 689
MCP (Microsoft Certified Professional)
MCITP (Microsoft Certified IT Professional)
MCTS (Microsoft Certified Technology Specialist)
MCSE (Microsoft Certified Systems Engineer)
Apple iOS
Education, Licenses, Certifications:
College, university, or equivalent degree in Information Technology, Business or a related subject or equivalent experience preferred.