Job Description :
Helps answer all trouble calls/emails and enters work orders into our ticketing software.
Provides technical support and solves the basic and more advanced routine user hardware and software problems or questions including desktop computer hardware and software and enterprise system software.
Provides responses to tickets in a timely manner.
Identify and escalate situations requiring urgent attention
Assists with basic troubleshooting, backup, and archiving.
Establishes priorities on Help Desk tickets based on established helpdesk and departmental guidelines and procedures.
Provide basic troubleshooting for Printers/Multi function Devices and communicates with printer vendor when needed.
Moving Desktops to users , install and configure new machine
Should be able to come in during off business hours for maintenance activities
Required Skills:
Experience in: Windows 7 and 8, Active Directory,
Windows Remote Desktop Services, Microsoft Office 2007-2010, Backup Exec
Install , mounting Cisco Switches , router
Familiarity with Remote Console
Windows 2008 , Remote Desktop ,
Knowledge of giving remote console
Micorosft Lync, Outlook client