Job Description :
Provide Day to day operations support as Level 2 to end users
Deployment of Laptops (Windows 7, 10 OS) to the end users
Provide Pre and Post Migration support for Laptop deployment
Provide specialized hardware / software / network problem diagnosis / resolution for customer’s end users.
Provide onsite hands and feet support for Server and Network related issues.
Coordinate and manage relationships with vendors and support groups to have the resolution for any issues that come across during the migration
Required Skills:
5+ years of experience on Field Services and having supported Widows/End user device migrations involving hardware, software, and networks.
Disciplined, systematic problem-solving skills required.
Hands-on work experience with the following:
Windows Operating system (Windows 7, 10)
Data Migration
VPN
Outlook 2016 (O365)
Skype for Business
Applications
MS Office Suite
Printers
Mobile Device Management
Imaging
SCCM
Ticketing
SharePoint
Required Networking Skills:
Basic knowledge of LAN, WAN principles.
Able to troubleshoot network issues
Able to provide hands and feet support for network devices at Data centers.
Certifications:
Windows 7,10 certified professional is preferred.
CompTIA A+ certification