Job Description :
Essential Functions:
Assists System Administrator with ServiceNow incidents and requests
Designs and develops and documents new ServiceNow Module configurations and services
Provides mentoring and guidance for ServiceNow System Administrators
Verifies complex business requirements and estimates work effort required through to implementation
Other Job Duties:
Ensures continuous collaboration with IT Management and other Technology areas.
Attends and participates in meetings concerning Servicenow platform and daily shift turnovers
Communicates operational process issues to respective IT staff, management, business units and Relationship Managers
Participates in assessing level of effort for ServiceNow requests and enhancements
Monitors the Servicenow Platform to provide monthly updates and address issues
Ensure technology teams stay involved in the SMC Enhancements through-out the enhancement lifecycle.
Qualifications:
Minimum 2 years of ServiceNow development, configuration and advanced system administration experience
Experience developing on the ServiceNow platform, including the creation and/or customization of core applications such as Incident, Problem, Change, Service Catalog, etc.
Experience creating and configuring Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs.
Experience integrating ServiceNow with internal and external applications such as xMatters, Ariba, Sailpoint Identity, etc.
Experience patching and upgrading ServiceNow to recent releases
Experience in data acquisition utilizing SOAP & REST
Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
Excellent analytical and problem solving skills to resolve technical issues
Strong knowledge of the ServiceNow data model and relationships
Strong knowledge of ITIL processes
Knowledge of Active Directory/LDAP
Must have experience developing process documentation
Must be able to run tasks down to completion with in required timelines
Must be able manage and track multiple tasks.
Must be able to take detail notes and track action items.
Additional Information:
Experience enhancing the Service Catalog Portal and customizing service catalog requests
Experience with HTML, AJAX, Jelly, CSS, jQuery, Bootstrap and AngularJS frameworks
Experience with API integrations
Experience in ServiceNow implementations
Experience with Agile/Scrum methodology, with participation in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production
Experience working in challenging and ambiguous environments
ITIL Certification
Additional Requirements:
Strong communication skills
Ability to work independently or with a team and multi-task in a fast paced environment
Self-starter with strong technical skills and ability to learn new technologies quickly
Driven and Results Orientation
Accuracy and Attention to Detail
Client-centric values:
A helpful, respectful and personable approach to client and coworker interactions
The ability to listen, empathize and respond in a timely manner
A client-centric attitude that considers the client’s point of view for all actions
Personal pride in delivering exceptional experiences to clients and coworkers
An understanding of the importance of consistency and reliability in building loyal client relationships, and a passion for providing both
A passion for improving processes so they can be followed easily and lead to excellent results