Job Description :
Adapts existing methods and procedures to create possible solutions to complex problems.
Understands the strategic direction set by management as it relates to team goals.
Lead and enrich the team of 3-5 or more technical resources.
Uses considerable judgment to determine solution and seeks guidance on complex problems.
Determines methods and procedures on new assignments and collaborates with other team members.
Primary upward interaction is with direct manager. May interact with peers and/or other management levels.
Manages large to medium work efforts assigned
Shall be able to manage multiple projects on Service Now
Duties may include:
Perform software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third party software integrations
Obtain and analyze business requirements and document technical solutions
Develop, design and rollout new application modules, workflows and catalog requests
Research new functionality and recommend solutions that deliver customer value
Candidates should demonstrate experience in the following areas:
Design and delivery of technical solutions based on the ServiceNow platform
Leadership skills in technical initiatives
Generating detailed documentation
Communications that clearly articulate solutions and the ability to perform demonstrations in front of customer
Team management
Basic Qualifications:
Minimum 3 years’ experience supporting the implementation, administration, configuration, and/or development of the ServiceNow tool
Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change and Service Catalog
System/Process Automation (Orchestration) experience
Experience with working or developing in any one of the following programming languages: JavaScript, Angular JS, Java, Python, HTML, XML
Excellent communication skills
Understanding of ITIL framework.
Preferred Skills:
Web Services Integration (SOAP, REST)
Experience implementing systems using the Agile/Scrum methodology
Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design
ITIL certification is a plus
ServiceNow Implementation certification is a plus