Job Description :
Experience:
Strong ITIL Practitioner
Configuration Management System (CMS) architecture knowledge
Federated database architecture
Meta data model compliance
Knowledge of IT Governance, Risk & Compliance (GRC) Practices & Methodologies:
Risk Assessment/Planning
Controls Design/Development
Control Test Design/Development
Compliance Monitoring
Requirements Analysis/Documentation:
Business Requirements Documents
High-Level Business Requirements
Functional Requirements
Use Case Development
Wireframes
Able to organize and run meetings and workshops with key stakeholders and subject matter experts
Able to understand and document system integrations, and their relationships and dependencies
Able to translate/simplify business requirements as well as turn them into functional requirements documents.
Modeling:
Good modeling skills and comfortable with modeling tools such as Visio.
Business / System Process
Workflow Design
Data Modeling (entity relationship level)
Application Development Experience:
Good understanding of system engineering and development concepts.
Able to collaborate with developers and subject matter experts to define the technical vision for projects.
Able to help QA to turn use cases into test cases
Communication/Training:
Excellent verbal and written communication skills
Be liaison between business and technical teams
Able to develop training material and deliver training to end-users
Self-Guided and Self Driven:
Work independently with users to gather requirements and define business rules and concepts.
Skills Profile/Added Plus:
Experience performing requirements analysis and implementation of an ITSM tool like Remedy, Heat, TrackIT, ServiceNow, etc.
Experience with time tracking and reporting systems
Background in Broadcast Media industry
Experience as a Project or Program Manager
Primary Skill(s):
ITIL intermediate level or higher
ServiceNow CMDB
ServiceNow Discovery
MS Project
MS Office Suite of products
MS Visio
General items (meeting schedules, meeting minutes, light project plans, status reports, issues/risk logs, etc
MS Outlook, Notes or like system
Excellent Communication skills
Highly organized
Ability to learn new technology
Education:
Bachelor Degree, preferably in Computer Science or Technical Management
ITLv3 Certification (APMG)
Six Sigma Green/Black Belt preferred
ECBA, CCBA, CBAP Certified Preferred
CISA, CISM, CISSP or similar certifications preferre