Job Description :
Responsible for the installation, Upgradation, testing and repair of voice communications equipment.Performs analysis of software, hardware, and voice systems.
Reviews proposed design and implements hardware and software installs and upgrades that will improve the performance and reliability of the system. Sets up user accounts on company''s servers. Serves as the technical liaison with customers.
Advanced level experience in handling Cisco IP telephony Network Infrastructure.
Expert understanding of the following Cisco Unified Communication and Collaboration Products:
Expertise with Cisco Voice: VOIP Support & Implementation, Call Manager (versions 8.5 – 11.x),Unity Connection, CUPS (IM&P), SRST, Gateways / Gatekeepers, VG2XX & VG3XX, ATA’s, Conferencing, Transcoding, Dial Peer configuration, and Digit manipulation and Dial Plan design.
Expertise with Oracle SBC and Knowledge of SIP deployment.
Expertise with Voice Protocols and Media: H.323, H.248, SIP, MGCP, SCCP, RTP/RTCP, Voice Codec troubleshooting and design.
Expertise with Signaling Protocols - ISDN, CAS, Analog, T1/E1 PRI , E&M.
Working Knowledge of Turrets and Unify system
Working Knowledge of Cloud 9
Working Knowledge of Genesys Framework and Genesys Infrastructure
Working Knowledge of O365 Cloud PBX , Skype for Business Cloud , Microsoft Cloud PBX with CCE
Ability to automate the Voice environment , Knowledge on Automation tools like CHEF , Python etc.
Cisco expertise in network design, operational support, or hands-on implementation and configuration of routers, hubs, switches, Controllers, Access points and cabling in a large enterprise LAN/WAN/WLAN environment.
Expertise in Cisco Webex
Expertise in Jabber
Knowledge of Cisco Routers: Design Considerations, Hardware and Architecture issues, QoS implementation, NAT, OSPF, RIP, IS-IS, BGP, HSRP Multicast Routing, IOS, H323 and MGCP gateways, ATM, T1 and Frame Relay configurations, and Disaster Recovery
Knowledge of Cisco Switches: Layer 2 & 3 Switching, Trunking (both 802.1q and ISL), Channeling, HSRP, Native and Hybrid Operating Systems, Gig Stack, Configuring MSFC and RSM.
Excellent network troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time.
Excellent communication skills. Must be able to clearly interact with the customer, understand the requirements and communicate with the off-shore team. Must be able to participate and represent the team in Change and Incident management meetings.
Excellent leadership skills.
CCNP Collaboration Certification preferrable.
Minimum 8 Years 0f VOIP Experience.

The specialist will be responsible for handling operations mainly and some project activities like Upgrades , Migration etc.