Job Description :
The role within End User Computing (EUC) group is focused on the delivery of EUC services to customers serving as a key interface between the customer, the customer focused delivery teams and the rest of the organization.
The vision for the Business Unit is to be the Best-in-Class End User Computing Services provider that creates Business Value for our customers, a great personalized service experience for end users and build a work culture of innovation & collaboration to harness the potential of our employees and partners.
Consultant will be assigned with transition and transformation accounts and responsible for a smoother handover to the delivery organization.
They are accountable for the success of the transition and transformation project that they are involved in.
A good knowledge of broad set of EUC services (Service desk, Desktop support, Exchange, SharePoint, AD, Citrix, Application Packaging, Imaging and Software Distribution), relevant support processes and methodologies, experience of large scale service delivery and transition project management, a high degree of cultural sensitivity and excellent communication skills are critical for the role.
ROLES AND RESPONSIBLITIES:
The primary objectives of the Role are
For assigned projects ensure successful execution of Due Diligence and Transition to Steady State Operations
For assigned transformation projects ensure successful execution and proper hand over to Steady State Operations
Work closely with Sales team and participate in pre-sales activities that includes solution development and presentations to customers
Work upon the assigned RFP to validate the SOW as well create/edit as required and sizing for the EUC service tracks.
Should have in-depth knowledge on the EUC Services (Service desk, Desktop support, Exchange, SharePoint, AD, Citrix, Application Packaging, Imaging and Software Distribution) to understand and deliver the customer requirements.
Should have a minimum of 7 years’ experience in operational activities in these tracks out of which a minimum of 2 years in a senior management role.
Additionally looking for 3 more years of Technical Transition management in these tracks.
Able to share and update the team on the knowledge gained on specific areas during the course of account engagements.
Keeping updated with the new technologies in EUC space.
Build strong and lasting relationships with internal and external customers, and key delivery partners by meeting with then on a regular basis to listen to their needs and concerns, to discuss our service roadmaps and evangelize HCL capability
Align our Service Delivery process to meet the client business requirements on a continual basis & foster solution innovation to solve client issues
Within assigned account encourage a culture and environment where cross-account and cross-function collaboration, innovation and excellence is the norm
Reduce the cost of delivery by standardization of Service Delivery processes and technology solutions
Implement standard governance, reporting and escalation processes across responsible accounts
PREFERRED:
Green Card Holder or US Nationals
Hands on experience and good understanding of un-coming technologies and use cases of implementation in past experience
Exposure of specific industries and regulations like ITAR, Hotel & Hospitality, Energy & Utilities, Retail & POS operations
Location:
Dallas TX / Houston TX