Job Description :
Required Skills/Knowledge:
Cisco Unified Communications Manager (CUCM, formerly Call Manager)
CUCME
Cisco Unity, CUE
Unity Connection
Microsoft Windows Server
Voice Gateways (SIP, MGCP, SCCP, H.323) & Gatekeeper
Analogue voice gateways, ATA, Basic fax troubleshooting.
RTMT usage
QoS
Basic Routing and Switching
ISDN and PRI
Additional Skills/Knowledge:
CUBE
VMware
Microsoft Active Directory
Unix (preferred RedHaT Linux)
Key Skills:
Ability to work on incidents of moderate to wide scope and moderate to high complexity to provide a solution.
Strong analytical and troubleshooting skills.
Excellent verbal and written communication skills.
Superior people skills.
Ability to work effectively with and provide guidance to other members of the work group.
Promotes and solicits ideas within the team.
Working knowledge of Networking industry, products and protocols.
Able to determine problems and deliver known solutions with a high level of customer satisfaction.
Suggests modifications to processes and procedures.
Exercises judgment within defined procedures to determine appropriate action.
Ability to communicate effectively both verbally and in writing.
Interacts well with peers.