Job Description :
Primary Responsibilities:
Responsible for maintaining the audio and video conferencing infrastructure of the client which includes Cisco and Polycom End Points/Devic
Understand and support the integration of Cisco and Lync and also handling reservation of conferencing rooms in Outlook
Manage conferencing related devices including Crestron, Extron, Condeco etc.
Manage Digital Signage and device and content management for the same.
At times, would be required to support of client meetings and events including functionality and use of audio visual and presentation technologies via Skype Broadcast
Overseeing the schedule of activities to ensure planning and support is provided as requested
Act as AV support for local, and remote offsite meetings including occasional travel (travel expenses excluded from the cost of service and to be charged separately)
Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer
Troubleshoot AV/V problems last minute as required as well as non-critical situations
Coordinates with Customer staff to determine AV/V and basic infrastructure requirements for any new conference room or media design
Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (Condeco, Crestron operations
Interact with Help Desk ticketing system to respond to end user requests
Gathering of data from support procedures, customer ticketing system, and other sources.
Ensure all conferencing spaces are presentable for use
Requirements:
Video Conferencing Support Experience of at least 4-5 years.
Have experience working with CUCM, Cisco TMS, Cisco VCS, Cisco MP, Polycom devices.
Videoconferencing experience including operation, call set-up and equipment troubleshooting (Cisco, Polycom, Microsoft Skype, etc
Familiarity with signal flow
AV Control experience including Crestron, Extron etc.
Proficient with Microsoft Office suite
Work on tickets to resolve issues with conferencing.
Experience of Cisco VCS-C, VCS-E, TMS, ISDN gateways, MCU, Conductor, and SBC for video conferencing is must
ADDITIONAL DESIRED TECHNOLOGY EXPERIENCE:
Video Communications
Tandberg
Polycom
H.320 and H.323 (Debug Level)
SIP Troubleshooting (Debug Level)
Understanding CUCM/VCS Traces
Understanding Packet Captures
LAN/WAN Understanding
Cisco R&S Technologies including but not limited to (VLAN, PoE, DHCP, MPLS, QoS, ACLs, DNS) etc.
Cisco Collaboration products