Job Description :
Role:
Responsible for AV and Collaboration Services support at the office assigned and in the region.
Serves as a subject matter expert to support, plan and coordinate activities including AV projects, events and technical escalations.

Responsibilities:
Technical hands on the video conferencing technologies (Cisco, Polycom, Crestron, Blue Jeans, Zoom, Skype Room System etc
Installation and configuration of the videoconferencing devices
Troubleshooting hardware/software for the videoconferencing devices like connectivity, coder issues, fixing camera, microphones, firmware upgrades and having a good knowledge on the accessories’ like Camera, microphone, ethernet/cross cable etc.
Good Knowledge on Monitoring and Management tools (like TMS, Prognosis, Teems, third party tools etc
Knowledge on Voice gateways/SBC (Cisco, AudioCodes, Sonus etc
Good understanding on SIP/T1/E1 and able to understand the logs for the troubleshooting the issue
Ensure all audio visual and media services are delivered to the business in a professional and efficient manner. Provide work guidance, direction, and leadership for project team members.
Offer white glove support for VIP and hands-on management of high profile events in the region.
Manage Third Party providers of video conferencing services
Provide guidance, direction, and establish controls for tasks assigned to 3rd party
Maintain a close relationship with users/customers to ensure AV/CS events and projects receive proper inputs to meet all requirements.
Maintain a good knowledge of the support challenges in the region.
Maintain accurate inventory of AV enabled rooms and technologies.
On-Site AV Technical Support
Support the use of audio and visual equipment at the primary location
Ensure all equipment onsite is maintained and kept in working order with all faults reported via the onsite procedures
Coordinate activities including daily AV operations, maintenance and maintenance
Coordinate Conference Rooms Equipment Check
Carry out regular troubleshooting to AV equipment
Conduct technology consultations and offer support and assistance both virtually and in person
Maintain total confidentiality relating to information received for presentations and broadcasts etc.
Provide input and recommendations to determine regional resource requirements.

LOCATION:
Los Angeles, CA
             

Similar Jobs you may be interested in ..