Job Description :
Please find my direct client requirement for your consideration.

Title: CRM specialist (Microsoft O365)

Location: Raleigh NC

Duration: 06 Months

Job Description

SCOPE OF THE PROJECT:

The CRM specialist will work with a team of NCSBE Staff to transfer knowledge, create and author plans, policies, procedures, and governance for SOA within the CRM discipline. The CRM specialist will work closely with the discipline architects to create (write) governance artifacts for CRM. They will create rollout plans for new tools, technologies and frameworks within CRM. They will create deployment plans. They will operationalize change management for the tools and technologies within the CRM discipline. They will create training and procedures to engage IT administrators to administer and/or configure the tools and technologies within CRM. They will participate in process flow analysis and SOA centric process redesign along with other SOA Discipline Leads, the Governance Specialist, the Technical Writer and Project Manager. Activities include discovering, validating, documenting and communicating the organization's customer relationships processes and knowledge for the NCSBE IT SOA Initiative.

Skill

Required / Desired

Amount of Experience

Demonstrated experience working with MS Dynamics Online CRM Platform (current versions preferred)

Required

10 Years

Experience designing, developing and managing multiple enterprise level CRM applications

Required

10 Years

Experience creating web services for enterprise MS Dynamics CRM Online applications

Required

10 Years

Experience with CRM data replication to Microsoft SQL Server

Required

10 Years

Experience with bi-directional integrations with multiple source systems.

Required

10 Years

Experience with GIS integration with MS Dynamics Online CRM Platform

Required

10 Years

Experience with batch document scanning and storing those images in Azure Blob Storage

Required

10 Years

Must have enterprise application experience in setting up security roles for multi-level (county/state or similar) agencies.

Required

10 Years

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