Job Description :
Job Title: CRM System Support (Supply Chain)
Location: Palm Springs, CA
Duration: Long Term

Job Description
Legacy CRM Analyst to support Manufacturing and Supply Chain systems and its Business users
We are looking for a passionate, highly analytical, hands dirty developer with good understanding of Manufacturing and Supply chain understanding, support business users with their day to day issues and requests. You’ll need to be able to communicate well with business users, coordinate with technical SMEs and third party vendors and think outside of the box to get the job done. In exchange, we offer an adult working environment for you to grow your talents, be self-motivated and make a major contribution and have a lot of fun doing it.

Requirements:
Sound knowledge of Service Management systems for Capital goods
5 to 6 years CRM (Field Service module) systems support experience
ASP, .NET, SQL server
ITIL support framework
Platforms: CRM
Tools: ServiceNow
Know how to analyze issues, triage the issue with other systems and vendors, solution/fix for the issues
Have an extensive track record in delivering amazing work
Strong analytical and problem-solving skills
Very good interactive skills to manage business user expectations