Job Description :
Partner with suppliers to lead solution discovery sessions with stakeholders and subject matter experts to
elicit business and functional requirements.
Take ownership for business and functional requirements from creation through solution delivery.
Analyze current-state business processes and recommend future-state improved business processes.
Serve as the point of contact during Design and Development, working through data and design
questions/issues as they arise.
Partner with Project Manager and provide input regarding risks, schedule, scope, and cost tradeoffs.
Lead User Acceptance Testing (UAT) and create/manage execution of test plans.
Communicate business needs to the technical team and simplify/communicate complex technical information
for the business stakeholders.
Translate business requirements into System Specifications and assist with QAT and Integration Testing.
Support the change management process through impact analysis and cost/benefit analysis.
Support the team with articulating data requirements and data quality standards.
Support training efforts.
Lead and/or participate in special projects as requested by the Director of CRM.
Critical Competencies
Self-Motivated – willing to take unsolicited actions toward achieving overall objectives
Adaptability – must adjust quickly to change in business or IT strategy
Customer Focused – must act as an internal consultant with business leaders as clients
Collaborative – must be able to reach a global viewpoint working with many regional partners

Ideal Experience
Excellent verbal and written communication skills.
7+ years as a technical Business Analyst.
2-3 years of CRM Experience is a must.Key Responsibilities
Partner with suppliers to lead solution discovery sessions with stakeholders and subject matter experts to
elicit business and functional requirements.