Job Description :
Job Description
Candidate will be responsible for the community management of a collaboration environment that supports the customer with social networking, sharing information, soliciting input, and collaborating between scientist, educators, and technologists. The JIVE communication and collaboration COTS software is utilized as the collaboration platform in an AWS environment. Candidate will be the main customer POC for the collaboration environment whose main responsibilities include providing community outreach to collect and review user requirements, and to generate and present briefings and user education materials to promote the usage of the collaboration application. Other responsibilities included addressing user issues and questions, creating and managing user workspaces and accounts, vetting new users, generating usage metrics, and providing guidance to the system administration team to ensure system performance and requirements are met. The candidate will also be involved with the processes and procedures for testing/verifying application functionality when upgrading the JIVE COTS product.
The candidate must be a self-starter, be able to work individually and in a team environment, and have strong verbal, presentation, and written skills.
Analyzes cross-functional problem sets, identifies root causes and resolves issues. Assists more junior level technicians, specialists, and managers in their activities. Can perform all tasks of lower level technicians, specialists, and/or managers. Individual Work/Teamwork or Leadership/Management: Leadership/ Management - Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams. Oversees and monitors performance, and when required, takes steps to resolve issues. Guidance: Directs multiple teams through to project completion. Provides guidance and direction to lower level technicians, specialists, and managers. Training & Certifications: DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order. Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified within the task order. In addition, plan, coordinate and manage engineering projects. Act as lead in defining and executing systems engineering activities within a project. Provide comprehensive definition of all aspects of system development from analysis of mission needs to verification of system performance. A senior system engineer could support operations as needed. Ensure efficient delivery of contract capabilities using industry standards and repeatable processes. Mitigate risks, controls costs and schedule variance, and effectively manages large scale, integrated projects. Review and/or approve system engineering documentation to ensure that processes and specifications meet system needs and are accurate, comprehensive, and complete. Establish and follow a formal procedure for coordinating system integration activities among multiple teams, ensuring complete coverage of all interfaces. Capture all interface designs in a common interface control format, and store interface data in a commonly accessible repository. Establish a process to formally and proactively control and manage changes to requirements, consider impacts prior to commitment to change, gain stakeholder buy-in, eliminate ambiguity, ensure traceability to source requirements, and track and settle open actions.
Qualifications
Must Possess an Active Top Secret SCI Clearance
Education/years of experience:
High School diploma/GED with 10 years of experience, or Associates degree with 8 years of experience, or Bachelors degree with 6 years of experience, or Masters degree with 4 years of experience, or PhD with 2 years of experience.