Job Description :
Title: Business Systems Analyst
Location: Salem,OR
Duration: 12Months

Required Skill:

. 8 - 12 YEARS experience in ITSM practice in managing various ITIL process roles, viz., Incident Manager, Problem Manager, Change Manager, Asset and/or Configuration Manager
. Experience in Process designing and supervising execution in at least 2 ITSM engagements
. ITIL 2011 Expert / ITIL 2011 Intermediate Certified
. Knowledge of ITSM Tools
. Capability to deliver ITIL Training and Workshops
. Excellent team management skills and inter-personal skills
. Excellent presentation skills, verbal and written communication skills and facilitation skills
. Good documentation and process flow diagramming skills
. Graduate or Postgraduate in Management / Engineering / Computer sciences preferred

Client : Direct