Job Description :

This is Srikanth from Techno-Comp Inc.
We have a job opening with our direct client for position Business/Systems Analyst @ Little Rock, AR. I reviewed your resume from one of the job boards and would like to know if you would be interested in applying for the below position. you can reach me at or Ext - 106.

Job Title: Business/Systems Analyst
Duration: 30 months
Location: Little Rock, AR

You''ll be working with a high energy team supporting third party vendor applications used by the call center. A typical day includes meeting with business partners and vendors, troubleshooting issues, outlining resolution before implementation later that night.

Call center applications: Verint''s WFM.


- Microsoft Window servers
- Basic understanding of SQL Server
- Advanced Troubleshooting
- Ability to analyze application and event logs
- Understanding of Network and TCP/IP protocol


- Troubleshoot issues using Wireshark
- Understanding of Cisco PG/SIP/Call Manager