Job Description :
Position: Business Systems Analyst, Enterprise Applications - Remedy
Location : Arques, Sunnyvale, CA, United States
Duration : Long Term
Responsibilities
The successful candidate for this role will be wearing multiple hatsas specified below:
Business System Analysis
Quality Assurance Testing
Project Management
Business System Analysis Responsibilities
Conduct requirements workshops with Global Remedy stakeholders to identify and model business processes, and translate them into application requirements that are actionable for developers.
Make recommendations and proposals for implementation of business process and customer experience.
Help define and prioritize Remedyenhancements roadmap by working in collaboration with cross-functional groups including Global Network Operations, Global IBX Operations, Service Desk teams etc.
Act as a subject-matter expert for Equinix''sRemedy System.
Collaborate with Global Remedy Business stakeholders on Remedy requirements, review globally approved BRD(Business Requirements Document) and translate them into a Functional Design Document (FDD
Responsible for writing the Function Design Document (FDD), socialize it with business stakeholders, organize meetings to perform walkthrough of FDD with the business and work with GPO team to get it globally approved.
Must have experience building wireframes, documenting screenshots for developers to visualize the end-product.
Socialize the FDD with Remedy Development Team and help them understand the requirements in detail and bridge any gaps.
Must be willing to work with off-shore development teams on a daily basis. Hold meetings with them to explain the requirements and perform FDD walkthrough and answer any open questions.
Collaborate with Development team to fix bugs and test them.
Perform walkthrough with the Business on test-cases and educate them on performing UAT.
Collaborate with the business on User Acceptance Testing (UAT) and drive it to closure.
Work with Development Team on identifying the deployment schedule and communicate the same with the business stakeholders.
Accountable for Remedy release certification ensuring highest quality and customer experience.
Accountable for end-to-end functional & solution design for various custom modules on Remedy platform.
Monitor support tickets queue and provide L1, L2, L3 support and troubleshoot complex Remedy issues during US Timezone.
Be able to use Remedy Data Migration tool to perform data updates to the Remedy system.
Be willing to work on weekends when necessary and attend team meetings in Singapore time-zone(Twice a week minimum
Willingness to work with offshore team members during off hours. Ability to work under tight timelines and project milestones.
Quality Assurance Responsibilities
Work with the development and business team to fine-grain requirements and create test plans and test cases.
Perform both black-box and white-box testing.
Design test-cases and lead the Remedy QA team to perform testing on all the enhancements.
Well-versed with Test Plan preparation, Test Case preparation, Test Execution and consolidating test results.
Expert communicator and ability to work closely with the cross-functional and the offshore team.
Re-test any bugs fixed by Development team as part of the release process.
Provide quality certification for all Remedy Releases.
Represent the Remedy QA team in cross functional meetings.
Use HP-ALMtool to manage test cases, test results, and defects.
Deliver Defect reports to upper management for upcoming releases.
Participate in QA team initiatives to define and improve processes.
Project Management Responsibilities
Organize weekly meetings with Remedy Business and perform project management on the dependencies, risks, current status of enhancements etc.
Prepare and share the meeting minutes with Remedy Business owners and IT stakeholders.
Participate in planning and design review meetings with developers to determine schedules, review technical problems, and assign tasks and resources.
Develop and manage all aspects of project engagement from planning, business relationships, communications, change, risks and issues for Remedy projects & enhancements.
Deliver status decks for Remedy projects and enhancements on a weekly basis.
Ensure that Remedy projects are proceeding according to scope, schedule and quality standards.
Must be able to build detailed project plans (milestones + tasks) in Visio and communicate the same with Remedy team and extended business stakeholders.
Collaborate with other PMO teams and represent Remedy on any cross-functional projects.
Qualifications & Experience
Must have Masters in Computer Science/Software Engineering or equivalent with 8+ years of experience working in an agile environment with managing business requirements and hands-on delivery experience with Remedy platform.
Must have 8+ years of relevant IT work experience performing requirements elicitation, writing functional specifications, converting business ideas into application requirements, performing testing and collaborating with the business end-users on enhancements roadmap, UAT testing etc.
Must have 7+ years of experience working with BMC Remedy applicationseither custom or out-of-the-box.
Must have 2+ years of QAexperience in writing test-cases, test-plans, build defect reports, and perform white-box and black-box testing. 2+ years of working experience with HP-ALM or similar defect tracking tool.
Knowledge of relational databases (Oracle), PL/SQL, DB Links, and Views etc is a plus.
Experience in writing plsql scripts, functions, stored procedures, complex sql queries, plsql analytical functions, hierarchical, parent-child queries is a strong plus.
Technical aptitude and proficiency in productivity software, as well as visual information management tools (MS Office, Visioetc
3+ years of Project Management experience managing milestones, tasks, risks for small to mid-sized projects is good to have.
Knowledge and understanding of industry tools and techniques to elicit, prioritize, organize, document, model, and analyze requirements
Knowledge of software development methodologies (Agile, Waterfall etc and compliance/regulatory standards.
Analytical and problem solving skills including the ability to investigate, assess, and recommend solutions to moderately complex situations.
Interpersonal skills with the ability to effectively interact with and influence others.
Listening, verbal and written communications skills with the ability to present information to a variety of audiences.
Negotiation skills with the ability to influence others through sharing information and gaining commitment.
Ability to coach and help others learn knowledge or skills in a specific area.
Organizational skills and the ability to pay close attention to details.