Job Description :
Business Systems Analyst
Dearborn, MI
Long Term contract

intermediate SQL experience
data analysis
BA skills – elicit requirements, BRD’s etc.
Logical and analytical thinking
Fast paced – driver
Team player

Job Summary:

Technical Business Analyst role will be responsible for production support of ConsumerConnection. Triage of incidents, change request and support tasks and data & project analysis.

Essential Job Functions
Support all operational aspects of the ConsumerConnection product
Investigate new/unknown/existing issues in ConsumerConnection. Clearly document all findings in the issue tracking system
Utilize issue tracking system (JIRA) daily
Provide feedback to the clients and technology managers
Generate routine and ad-hoc reporting and analysis to assist in evaluating production performance and resolving issues
Review and analyze data and requirements and test plans/cases in support of existing and new initiatives
Participate in UAT, help to identify and report bugs, user-interface problems, documentation, or other potential problems (from both the Technical Support and the Customer/End User perspective)
Provide support for and minor enhancements to reports utilized by the QC process
Perform other duties as needed

Other Responsibilities
Participate daily support triage meetings and other regular meetings as required
Participate in documentation of support processes and methods
Maintain current set of FordDirect’s existing documentation

Bachelor’s degree with at least three to five years related experience or equivalent combination of education and experience

Minimum of 5 years’ working in support or ETL related role
Minimum 2-3 years’ experience using SQL
Previous team lead or management experience
Strong data management and analysis skills
Two to three years of experience using SQL
Strong oral and written communications skills
Ability to work independently with minimum supervision
Strong facilitation skills
Knowledge of standard software development methodologies such as Agile and Waterfall
Intermediate/advanced knowledge of Excel
Extreme attention to detail
Experience within a customer or technical support environment
TeraData and/or Oracle experience is a plus
Exemplary professional demeanor, resourcefulness, flexibility, and self-motivation
Advanced judgment and problem solving skills
Ability to maintain a positive attitude in high stress/fast paced work environment
Proven data driven decision-making skills
Two to three years of technical business requirement gathering/data analysis • Knowledge of Java, Apache, and JDBC a plus

Nice to have: auto, digital marketing