Job Description :
Description:
He/she will execute Microsoft O365 adoption and change management programs to successfully transition our workforce.
The role will be responsible for creating change management activities/deliverables, communication & training strategies, and coaching during the transition.
This role will focus on the people side of change– including changes to processes, systems and technology.
The primary short-term focus will be executing the Microsoft O365 training program and change management plans that minimize employee resistance and maximize employee engagement and adoption of new technology products and service rollouts.
This role will be responsible for delivering the same level of service across the globe.
Skills:
Deep knowledge of Microsoft O365
5+ years of organizational change, learning, organization design, communication and/or talent management experience
Strong leadership skills, including a history of increasing leadership responsibility and career growth in process improvement
Working knowledge of change management theory, models, tools and techniques (e.g., building sponsorship, engaging employees, assessing readiness, managing resistance, building resilience)
A history of mentoring and or teaching others to use organizational change, and/or learning methodologies
Prior experience with the implementation of change management programs to support large complex projects
Strong project management, facilitation, team-building, training, coaching and communications skills (written, verbal and presentation)
Prior experience developing change management, communications and training strategies
Proven ability to work virtually with cross-functional teams and multi-cultural groups
Excellent communication and interpersonal skills - results oriented
Innovator, who can operate autonomously and make complex decisions in situations of ambiguity and time pressure
Responsibilities:
Understand customer use cases and requirements, translate technical limitations/requirements through solutions consultations
Execute user adoption and training/coaching programs either through in person sessions or webinar style training when necessary
Partner with communications lead for any end user-ready deliverables and communications
Partner with technical team to provide high quality customer support through documentation / guides / knowledge transfers
Partner with vendors for any roadmap planning for future rollouts or escalations through quarterly business reviews
Measure adoption and user sentiment through:
Execute quarterly qualitative sentiment surveys for all collaboration tools and perform necessary follow-ups to respondents
Create monthly adoption scorecards to quantitatively assess usage