Softsages
Malvern, PA
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Position: Business Consultant / Advanced Excel / Audit / Remediate
Location: Philadelphia, PA/ Chicago, IL/ Nashville, TN or NYC, NY
Duration: 3+ months
Remote: Can work remote but will need to find a desk at any of the above locations and show face
Interview Process: 30-minute phone interview w/ hiring manager/ 1 hour skype interview with Hiring Manager and his 2 Direct Reports
Overview
The Real Estate & Workplace Solutions (RE&WS) Function is responsible for providing the environment, processes, equipment and resources that efficiently and effectively help our Willis Towers Watson colleagues meet client demands and the overall objectives of the organization. The Business Continuity (BC) team guides the business in designing, implementing and maintaining their business continuity plans through the provision of subject matter expertise and industry knowledge/ best practice. When a business interrupting event occurs, RE&WS BC partners with the business to effectively execute incident management and recovery plans to minimize adverse business impact. The BC Team have responsibility for oversight of BC plan testing and maintenance to ensure an appropriate level of resilience and recovery capability is retained.

Major Accountabilities
Provide subject matter expertise in BC methodology and lifecycle activities including; Business Impact Analysis, Plan Development, Testing, Exercising and Governance
Manage the relationship with RE&WS North America (NA) Facilities Services Managers to ensure local office preparedness and local incident management team processes, materials, documentation and standards are current and fit for purpose across the geography
Support implementation across NA of BC tools and key initiatives (E.g. BC planning templates, Emergency Notification Systems)
Be the primary focal point for incident escalation for interruption events impacting NA.
Work with key NA offices to ensure local incident management plans are in place and tested
Ensure NA Facilities Service Managers are briefed and supported with their BC role/ responsibilities
Implement BC program key initiatives in NA such as conversion to new plan template and ensuring plans due for annual refresh are updated and converted to new template
Support the process for educating new colleagues across NA (e.g. As part of induction programme and awareness communications)
Partner with NA business/ key stakeholders to implement BC good practice and capability
Operate as an integral part of the Global Business Continuity Team

Minimum Criteria & Skills
Excellence
Manage the timely implementation of the BC programme within the geography
Contribute to the Global BC team to support enhancement and delivery of best in class BC methodology, standards, tools and operating protocols
People
Provide effective BC project and cost management
Create collaborative and high performing relationships where no direct report line exists
Clients
Educate internal colleagues and leadership in Business Continuity principles and practice, ensuring appropriate awareness of how the BC programme contributes to Client satisfaction, growth and retention
Financials
Guide and support the business in identifying financial impacts of potential business disrupting events and ensure recovery strategies are commensurate with the risk
Personal Requirements
Significant experience in a BC role, preferably in the Financial Services Sector
BC accreditation from the Business Continuity Institute or equivalent recognised BC/ Risk institute
Experience/ ability to work as part of a virtual team
Delivery focused individual

Regulatory Requirements
The role holder must maintain knowledge and awareness of regulatory issues and obligations related to BC requirements for NA

Willis Towers Watson Competencies
Business Acumen
Results Focus/Energy & Drive
Relationship Management
Communication skills
Team player
Change implementation
Problem Solving/ resolution
             

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