Job Description :
Business Analyst – Salesforce

Pleasanton, CA - LOcals preferred

Contract

Job Description

We’re looking for an energetic and experienced Business Analyst with 7-10 years of experience to join the Services Operations team. The ideal candidate will have a systems background, a passion for quality and customer service, and enjoys working in a dynamic, fast paced environment. He/she will be extremely detail oriented, self-motivated, results oriented, and a great communicator. As a Business Analyst, you will interact with various cross functional teams and define and document business processes and requirements.

Skills/Requirements

Bachelor degree in Business Systems, Computer Science, Business Administration, or equivalent.
Salesforce.com system experience is mandatory.
Salesforce admin or equivalent certification required.
Project coordination skills
Excellent verbal and written communication skills
Ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams.
Ability to gather and transfer requirements from stakeholders into an action plan and deliver on that action plan leveraging internal systems as needed.
Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users.
Strong interpersonal skills with the ability to research solutions to issues as they arise.
Ability to manage stakeholder expectations professionally.
Ability to work independently, with general direction and guidance.
Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities.

Proficient in Word, Excel, PowerPoint, and Visio.

Responsibilities

Define, document and maintain business processes, requirements, and policies.
Look for ways to continuously improve processes & procedures.
Manage and support operations related initiatives identified by the Professional Services management team.
Identify opportunities for business process improvements and make recommendations as appropriate.
Provide project and monthly metrics coordination and support.
Work with team to understand and prioritize field requests.
Manage the queue to provide prompt support to end users including consulting ecosystem to resolve issues and address questions.

System testing of new functionality or bug fixes.