Job Description :
Job Description:
The business analyst provides support to the Product Owner and Scrum team members in the End User Services, Client Services area. They provide hands-on support in documenting processes, managing and reporting on day to day activities, submitting and tracking requests, as well as supporting non-project tasks.


POSITION RESPONSIBILITIES:
Receive a potentially unclear one-time request and work with subject matter experts to identify the next steps to resolve the request.
Coordinate meetings, take meeting minutes, and follow-up on all action items for meeting with multiple IS members, business users and business partners.
Forecast, notify, and follow-up with the project leads, product owners, and management for outstanding issue status, business unit requests, and any issues that arise in the certification workstream.
Support submitting helpdesk tickets/requests and following up to ensure they are completed by the needed dates.
Gathering information from users to document
             

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