Insigma Inc
Ashburn, VA
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Job Description :
Hi,

Hope you are doing good,

Note : We need Visa copy, passport copy or number(mandatory) and ID proof for submission.

PLEASE DON''T SHARE THE RESUMES IF YOU CANNOT SHARE THE PASSPORT NUMBER OR COPY.

VISA: We need H1B, GC and USC


Role: Business Analyst

Location: Plano, TX

Duration: 9 Months

Exp: 6-8 yrs


Competency: BFS : Business Analysis in BFS domain


· Experience as Analyst in Nice In Contact cloud solutions or other IVR on Cloud solutions.

· Involved in the design or modification of business systems or IT systems related to NICE In Contact Cloud solutions.

· Interaction with the business stakeholders and subject matter experts in order to understand their requirements, problems and needs to design the NICE In Contact cloud solution.

· Gather & Create documents, and analyzes business needs and requirements.

· Create Business Requirement Documents up to organization standards

. Understand and provide business solutions on the applications.

· Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.

· Improves systems by studying current practices; designing modifications. Recommends controls by identifying problems; writing improved procedures.

· Prepares technical reports by collecting, analyzing, and summarizing information and trends. Contributes to team effort by accomplishing related results as needed.

· The analyst documents the functional and, sometimes, technical design of the system. SDLC knowledge exposure.

· The analyst interacts with system architects and developers to ensure the system is properly implemented.

Desired: Genesys IVR
             

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