Job Description :
Business Analyst - Operations I
McLean, VA
10 months
W2
GC/Citizens
The Loan Accounting Senior at Freddie Mac is seeking a Loan Servicing Professional to manage portfolios of seller/Servicers for various multifamily products and providing exceptional customer service to internal and external business partners.
Responsibilities Include:
Manage clients with complex servicing portfolios and resolve issues timely.
Monitor Servicer performance and compliance with terms of business related to investor reporting, while ensuring customer satisfaction is maintained and Servicer level standards are achieved.
Perform complex financial/accounting reconciliation's.
Monitor Servicer reporting, cash flow and credit risk mitigation.
Perform assigned adjustable rate mortgage changes and quality reviews.
Identify and resolve problems.
Participate in the training of Servicer as subject matter expert.
Additional duties may include area of specialization (e.g. servicer performance evaluation, bond credit enhancement disbursements, post funding mortgage disbursements, management reporting
Develop resolution to complex problems that require frequent use of creativity.
Perform data mining activities. ( extracting and analyzing data)
Work on team initiatives as assigned
*Basic Requirements
3-5 plus years of experience with primary market loan servicing
College Degree ( Finance or Accounting Degree) or equivalent experience
Proficient use of Microsoft Office (Excel, Word, PowerPoint) and Lotus Notes
Ability to deliver exceptional business results in a team environment.
Strong communication skills (verbal and written
Must be highly analytical with strong attention to detail, judgement, critical thinking and problem solving
Strong team player
Must be able to meet tight deadlines on a consistent basis.
Must be organized and able to multitasks to meet competing deadlines
Travel as necessary to provide customer support and training.
Preferred Skills
Previous experience with Investor Reporting (performing loans and default servicing
Should be highly adaptable and have the ability to navigate with confidence in a fast paced, ever-changing environment work independently, problem solver.
Broad application of Commercial/Multifamily mortgage standards, principles