Job Description :
Business Analyst
Lansing, MI
12 Months

Receive, process, present data and information regarding our weekly Infrastructure Service Requests.

Responsible for gathering business and technical requirements during the client kick off meetings. Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services; such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video. Manage multiple projects based on Agency assignments.
Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business
Processes and determine best process and IT solution integration.
Ability to obtain and report business and technical requirements
Facilitate review sessions to discuss projects
Excellent customer and communication service skills
Work with multiple network platforms, such as; WAN, MLAN,WLAN, Security, Voice, and Video
Disseminate information effectively to all teams, customers and technical managers
Understand a large and complex network environment