Job Description :
Position Title: IT Business Consultant(2900969)
Location: Atlanta, GA
Approximate Duration: 4 Months
The IT Business Consultant is a high-level “technology generalist” who provides leadership, guidance and advice to a client base as the primary liaison between business units and the applications development organization. Performs proactive business and systems analysis employing critical thinking skills toward current business processes, to recommend process improvements, understand business needs, and determine technical and non-technical solutions to mission critical business challenges. Utilizes the analysis to support and provide strategic leadership toward the proactive selection, development, implementation, and support of applications to meet short and long-term business needs that drive business value. Provides strategic insight and analysts to direct and mentor other team members, drives an increased understanding of the business by the project team and supports management planning. Provides strategic business process/reengineering consulting as appropriate and typically works on multiple, technically complex, mission-critical, and/or high-profile projects.
Major Duties and Responsibilities:
Liaison between the Implementation Technical Teams, Digital Operations and the Brand Stakeholders.
Provides Technical infrastructure platform support across multiple verticals
May participate in strategic application/technology discussions to determine long range business solutions.
Point person for escalation of digital support related items for the business units
Contact for in-depth Business and Technical Platform support
May perform ad-hoc production support by responding to user requests.
May perform analyst role by documenting and analyzing business requirements.
Point Person for internal and external production support special projects
Monitors, analyzes, and evaluates system utilization to ensure appropriate and efficient use of applications; audits system entries and takes remedial action as deemed appropriate.
Analyze current business processes and makes recommendations for improvements where appropriate.
In-Depth Brand and technical infrastructure platform knowledge
Participate in Product Status meetings; Active member of Project Teams
Identify / document support needs
Coordinate all relative DOC setup and artifacts (DL, HipChat, SLACK)
Provide Post Mortem Updates / Next Steps / May conduct meetings
Assist with monitoring and analyzing service levels.
Ensure that Knowledge (i.e. processes, procedures, troubleshooting guides, etc are developed and maintained for the team.
Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc
Escalate Incidents at risk of breaching Service Level Agreement
Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements
Determines if an incident needs to be escalated according to priority and severity of issue.
Participate in Incident review following major Incidents
Identify potential problems and/or increasing trend of repetitive Incidents
Provides ongoing support as needed and training for DOC
Liaison between Major Incident Manager and the Technical Team during a Major Incident where the Priority is 1-Critical, and the impact involves a Critical Business Application or Core Infrastructure Service
Responsible to review Change Schedule (CS) for conflicts
Minimum Work Experience:
At least 6 years combined technical and functional business experience, with a minimum of 3 years information technology experience
Configuration experience with commercial, open source and SaaS based monitoring tools {CatchPoint, Zenoss, Nagios, Kibana, Zabbix, MONIT and etc} .
Demonstrable experience with two or more web/systems programming languages (Perl, Python, PHP, Ruby
Technical and problem solving skills in multiple flavors of Linux/Unix such as RedHat, Ubuntu, CentOS, SmartOS, X-86 Solaris and etc.
Should be knowledgeable in configuration management, automation, orchestration systems (e.g Chef, Puppet, CFEngine, etc)
Must possess collaboration skills, have a passion for lean processes, should be innovative, creative, quick thinker, fast learner, and a team player with a strong customer service focus
Demonstrated success in being solicited for, and providing, input to strategic business plans.
Experience with managing multiple projects (PMP a plus)
Experience with structured development methodology and agile.
Educational Requirements:
BS in Accounting, Business, Computer Science or equivalent education/training/experience.
Competency Assessment:
Advanced analytical, problem-solving, and troubleshooting skills.
Demonstrated proactive customer service skills.
Demonstrated ability to provide work direction and leadership to other team members.
Demonstrated project management skills.
Advanced communications skills (written/verbal), with emphasis on demonstrated ability to translate complex concepts between business and technical groups.
Demonstrated ability to multi-task, manage priorities, and mentor/direct others.
Demonstrated teamwork skills.