Job Description :
Business Analyst 2 (530831)
Lansing MI
12 Months
Short Description:
Receive, process, present data and information regarding our weekly Infrastructure Service Requests.
Complete Description:
Responsible for gathering business and technical requirements during the client kick off meetings. Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services; such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video. Manage multiple projects based on Agency assignments.
? Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business
processes and determine best process and IT solution integration.
? Ability to obtain and report business and technical requirements
? Facilitate review sessions to discuss projects
? Excellent customer and communication service skills
? Work with multiple network platforms, such as; WAN, MLAN,WLAN, Security, Voice, and Video
? Disseminate information effectively to all teams, customers and technical managers
? Understand a large and complex network environment
Required / Desired Skills:
Bachelors Degree
Organization and Prioritization Skills
Comunication and Interpersonal Skills
Experience working with multiple agencies in an enterprise setting
Experience with multiple network platforms
Experience working with multiple network lines of service
Experience working within a Telecommunications environment
Experience in Customer Service
Experience working with ChangePoint
Experience working with Microsoft Project
Experience coordinating telecommunication requirements for new projects
Experience conducting project reviews of completed project and ensuring accuracy