Job Description :
Execute, analyze and take corrective action on a wide-range of daily, weekly and monthly Billing Control reports to ensure billing is accurate and on schedule for numerous 3rd party on-bill Billing Partnerships as well as off-bill paying customers.
Identify & escalate disruption with daily transmission of inbound and outbound ITS Interface Files related to Enrollments, Cancellations, Adjusting Entries, ACH & Credit Card Processing.
Identify discrepancies with individual transactions on daily Enrollment, Cancellation and Adjustment Interface Files utilizing thorough research and analysis.
Identify resolution tactic and perform necessary actions to rectify the error.
Process all Shut Off cancellations received from 3rd party Billing Partners.
Collaborate with an extensive list of internal and external clients to resolve billing & payment discrepancies.
Including but not limited to: Lockbox provider, ACH Payment Processing Vendor, multiple 3rd party Billing Partnerships, Credit Card Payment Processing Vendor, Claims Dept., Customer Service Dept., QA/Training Dept., Accounts Payable, Accounting, Marketing, ITS, Vendors, and Customers.
Clarifies the needs of the customer, performs in-depth investigations, researches enrollment/billing/payment inquires, resolves or takes appropriate actions to escalate complex customer billing issues and inquiries, and provides a resolution and correspondence on Customers concerns.
Accurately tracks and document customers’ contacts.
Respond to 3rd party Billing Partner inquiries related to Enrollment/Cancellation/Adjustment concerns.
Performs account set up maintenance to correct addresses, account #’s, premise #’s, names, billing frequency, payment methods, etc.
Generates Enrollments, Cancellations, Refunds and Adjustments as needed to correct account set up or billing issues.
Reconciling enrollment balances, creates adjustment entries and issues check refunds in ERP system.
Researching billing/payment/adjustment exceptions within ERP system, correct missing/incorrect data and post the transactions to correct customer/enrollment.
Works non-water bill, non-billing enrollments, making outbound calls to take payments and re-enroll customers.
Validates 1x check refunds prior to AP check run.
Verify several control reports to correct data in CRM affecting financial report and ERP enrollment balances.

Critical Thinking
Analysis and Problem Solving
Strong organizational, communication and problem resolution skills.
Ability to respond to inquiries from groups of managers, associates customers and Vendors.
Demonstrated problem solving skills.
Ability to display assertiveness and independent thinking in decision-making.
Ability to resolve conflicts with sensitivity and tact.
Support and sustain a positive environment that fosters team performance and individual excellence.
Demonstrates expertise in multiple services/processes.
Builds and maintains strong relationships.
Receptive to performance feedback and continuously seek to improve own skills.
Demonstrated experience working as a billing, accounts receivable, accounts payable agent or accounting clerk.
Demonstrates exceptional research and problem solving skills.
Provides excellent customer service and team orientation.
Demonstrated experience utilizing spreadsheet applications such as Excel.
Maintain a high level of product and process knowledge.
Master desktop solutions system applications.
Demonstrated strong organizational, communication, critical thinking, and analytical and problem resolution skills.
Proficient typing skills.
Personal computing experience including Microsoft Office applications.
Working knowledge of applicable bankruptcy laws and regulations.