Job Description :
client is looking for a Sr Business Intelligence Analyst with a focus towards PowerBI reporting and data visualization. This person would own reporting and help to align the team to best practices while evangelizing dashboards across the group.

Role responsibilities:
Create complex SQL queries based on Support and Customer insights requests
Create PBI and scorecards for business stakeholders
Analyze data for insights and opportunities
Monitor and maintain SQL jobs and PBI reports for data accuracy/freshness
Working with external BI teams for inquiries and data governance accuracy
Defining and documenting data dictionaries as needed

PLUS:
Experience with Microsoft support data or customer satisfaction data
Experience with Microsoft support Premier business data
Customer journey mapping analytics