Job Description :
Backup Architect (CommVault/Avamar)/Remote Position
Location: Remote. Primary end client is based in Virginia, so VA residence is highly preferred. (Possible multiple end clients that are based on Georgia, Kansas as well)
Duration: Long term, C2H for high performers.
Background: Additional backgrounds screens with the State will be required; details pending (likely fingerprinting)
Travel: There is potential monthly travel to Virginia (a few days a month, likely around Richmond At times, there may be requests for 1-2 week stay, but that should not occur often. All travel costs will be covered/reimbursed.
Principal Responsibilities:
Designing, Implementation and Administration of Backup environment running on CommVault Simpana & Networker/Avamar.
Handle Technical Escalations from Level 2 and Level 3 teams
Troubleshoot Deep technical isues in Backup environments running on the mentioned Tools & Technologies to Resolution
Evaluate and Analyze the Backup Reports and Backup Performance
Propose and implement Backup Improvement Initiatives to enhance backup Performance & Backup Success Rates
Handle the responsibilities of being a Technical Interface for Specific Clients
Installation and Configuration of new Backup Environments using the above mentioned tools
Conduct Periodic Performance Analysis and Optimize the overall Backup environment
Perform Backup Assessments and Audits. Report on the findings, propose plans and implement them to bridge gaps
Execute Incident management, Change Management and Problem management in line with ITIL Standards
Communicate project status, client updates etc.
Provide weekly and monthly status reports on projects
Demonstrate a high degree of creativity in performing tasks by identifying, proposing and implementing streamlining activities to reshape processes.
Track Backup systems capacity and propose appropriate measures proactively
Work with other cross-functional teams to provide seamless Service Delivery
Communicate issues and solutions that may impact the team.
Skills Required:
12 to 15 Years of overall Experience in IT Services and Systems Management including Server Management.
Minimum 8 Years’ experience in the administration of Backup Systems using CommVault Simpana & Networker and secondary Skill as TSM
Experience in Advance management of Tape libraries and DataDomain.
Windows and UNIX Server Administration experience and experience with Networks.
Very Good Knowledge with ITIL Processes (Incident, Problem and Change Management Preferably ITIL Foundation Certified.
Knowledge in using Service Management Tool like Remedy, ServiceNow, etc.
Excellent written and Oral Communication Skills
Good Exposure on Remote Management Support
Ability to clearly articulate situations / issues to cross-functional teams and clients