Job Description :
Greetings from Smart Folks…!!!

My name is Kumar we have a job opportunity for you as a BPO Role (Customer support) one of our client based at Houston, TX Please find the Job description below, if you are available and interested, please send us your word copy of your resume with following detail to Or please call me on to discuss more about this position.

Job Title: BPO Role (Customer support)
Location: Houston, TX
Duration: 06 Months
Start Date: ASAP.

Must Have Skills (Top 3 technical skills only)
1. Retail CPG Domain
2. Customer support experience with good communications skills

Nice to have skills (Top 2 only)
1. Knowledge on EDI
2. Knowledge on B2B transactions

Detailed Job Description:
Candidate is expected to reach out to customers based on the incident log in remedy and follow standard operation Procedure documents to provide L 1.5 support and incident resolution in a support cluster.
They may also be expected to dial into Major incident bridges to represent the team and coordinate with L2 and L3 teams to bring issues to a logical resolution

Minimum years of experience: 5+

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:
1. Application support
2. Coordinating with multiple stakeholders between clients and Infosys teams both at onsite and offshore.
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