Job Description :
Position: BMC Remedy Consultant
Location: Rosemead, CA
Job Description:
Deploy, configure ITSM 9.1 in enterprise environment.
Deploy MyIT & SmartIT functions and features in enterprise environment.
Configure various ITSM modules like Incident Management, Problem Management, Change Management, Release Management, Service Request Management, Knowledge Management, Asset Management, CMDB, Atrium Integrator and Smart Reporting.
Proficient in using BMC Remedy Developer Studio to implement user requirements with the best practices as per the standards.
Create Applications, Forms, Active links, Filters, Active Link Guides, Filter Guides, Escalations, Menus, Web services, Skin Selectors, SRDs, Notification Tags, AIE jobs, AI jobs, Normalization jobs, Reconciliation jobs, UDM jobs and Smart Reporting Jobs.
Integrate external component which runs on Java with BMC Remedy using web services and RESTAPIs.
Create AIE jobs to pull data into the ARS forms from flat files.
Create AI jobs using Pentaho Data Integration (Spoon Tool) 4.1.0 tool to get data from external flat files or from external DB into remedy forms
Create Normalization jobs to maintain product category consistency and Reconciliation jobs to move the CIs from user defined dataset to the golden dataset.
Create Application Templates, AOTs, PDTs and Standard SRDs as specified by the user requirement.
Create Advanced Interface Forms (AIF) in SRM
Create and schedule the smart reports using Smart Reporting application as per the user requirements.
Involve in deployment of code using export-import functionalities using Remedy Developer Studio
Create SQL select queries using SQL Developer Tool for Oracle DB and Microsoft SQL Server
Management Studio for MSSQL and Oracle DB.
Create AIE Jobs, AI Jobs, Normalization jobs, Reconciliation jobs, Standard SRDs and Notification Tags.
Load data using DMT/UDM and Remedy Data Import tool.