Job Description :
Position: Sr. Business Systems Analyst
Location: Orange county, CA
Duration: One year plus contract
Candidate Target Experience
5+ years professional experience as a systems analyst
Property & Casualty insurance experience
Experience interpreting and writing Use Cases, Functional Requirements, Screen Specs, and Data Mapping documents
Technical proficiency, with the ability to understand data flows and the flow between complex, integrated systems.
Proficient in working directly with business users to understand business processes, gather & document requirements, and work closely with the user community to implement system changes that meet business needs.
Outstanding communication skills, with the ability to effectively work with remote users via phone, email, WebEx, and other virtual collaboration tools.
Able to work in a fast-paced environment with tight deadlines
Experience collaborating with Development and QA teams
Experience working with XML files to troubleshoot system integration issues
Workflow Design and Development for Sales and Service
Experience working on IVR System
Experience working on CRM systems
Experience working with Avaya Phone Systems
Experience with contact/service center operations and technologies
Experience with designing telephony solutions to accomplish business goals
Experience with documenting system requirements for detailed call flows, voice user interfaces, architecture diagrams, technical & functional specifications
Able to collaborate with business and technical resources to make recommendations on how to improve the overall customer experience for the telephony system