Job Description :
Accountable for understanding the Customers technical needs
Effort estimation/reviews for Technical solution
Maintain current working knowledge of, and can discuss industry trends in your area(s) of technical focus
Solid knowledge on Azure, infrastructure principles and practices.
Take corrective actions based on the customer satisfaction surveys.
Proactively monitor, manage and report on execution of deliverables.
Staff management, including coaching, mentoring, conflict resolution.
Extremely strong as a Windows Administrator.
Strong understanding of Azure Iaas and Cloud Network, VPN, Express Routes, VNets, Policy creations (NSGs) etc – with best practices.
Knowledge on Azure Monitors, application insight and OMS.
Troubleshooting Azure VM status and working with Microsoft for RCAs (understanding of Support SLAs
In-depth knowledge of PowerShell and basic scrip writing.
Hands-on with Azure SQL database.
Hands-on experience with WinRM and other critical windows services.
Good understanding of Azure level VM Back-ups.
Handon with Azure PaaS – and knowledge on both Apps service and Cloud Service, along with their monitoring.
Strong hands-on experience in monitoring production applications on Azure.
This position is a part of a 24X7 support team. Ideal candidate would be willing to work night and weekend shifts.
Excellent understanding of how Delivery works in 24*7 model
Infra and Cloud tools.
Exposure on Service Management tool (Remedy or ServiceNow)
Good Written & Verbal Communication Skills
High Flexibility in terms of working hours and handling high workloads when demanded by business
Experience in handling global customers
Proven Expertise in managing senior technical teams.