Job Description :
Job Description:
RESPONSIBILITIES
Provide expert-level onsite and/or remote support services with specialized skills in Microsoft Identity Manager (MIM / FIM), Microsoft Intune, Microsoft MFA (Multifactor Authentication), Advanced Azure IAAS management & administration
Coordinate all escalations to Microsoft Premier Support
Work with team on process automation and optimization
Work with team on new product definition and creation
Serve as a technical mentor to staff
REQUIREMENTS:
Expert-level knowledge and experience in Microsoft Identity Manager (MIM / FIM), Active Directory, Microsoft MFA, Microsoft Intune and Azure Active Directory
Additional experience with Office 365, Exchange and Azure IAAS is strongly preferred
Experience with supporting technologies such as ADFS, SQL and Windows OS
5+ years of relevant professional experience in a similar role
Holds maintains) MCITP, MCTS, MCM, MCSA, MCSE or other certifications
Bachelors degree, or equivalent years of professional experience
Excellent written and verbal communication skills with ability to concisely and effectively address questions while providing subject matter expertise
Ability to successfully manage under pressure and respond to critical or changing priorities throughout the day
Ability to explain complex technical solutions to technical and non-technical audiences, and to connect technological solutions with measurable business value
Demonstrates ability to develop innovative technical approaches as complete solutions to business problems
Demonstrates exceptional listening, verbal and written communication, and presentation skills
Ability to consider solution impact and long-term effects of decisions/solutions
Success-driven, works well in a diverse team, and enjoys a dynamic environment
Managed Services Operations SMEs must have general knowledge across all of the technologies and expertise in at least two to three of:
Enterprise infrastructure environments Active Directory and Systems Management concepts
Exchange & Skype for Business online / on prem, Enterprise Mobility Suite
Advanced Azure IAAS management & administration
Powershell
Additional beneficial expertise:
Power BI
Networking
Information Security
ITIL