Job Description :

Job : Avaya Voice Engineer
Duration : 6 Months
Location :Westbrook, ME

JD :

Assess and optimize telecommunications equipment. Review and analyze user needs, develop feasibility studies or requests for proposals, evaluates vendor proposals and recommends vendor selection.

Work with international users to gather requirements and then implement the necessary changes to their Contact Center call flows.

Work with multiple IT teams to coordinate technologies that makeup the Telephony environment.

Analyzes, evaluates and recommends additions, improvements and changes to the telecommunications voice network.

Supervises installation or installs telephone equipment, software and network services.

Monitors day-to-day operation of telephone and related equipment, assisting in responding to user repairs and problems. Assists with maintaining “zero downtime” for telephone and related equipment.

Assists with analyzing monthly telecommunications bills.

Ensures accurate accumulation of telecom and ACD data to support business units within the company, including maintaining computer systems and training information users on systems for accessing data.

Coordinates interface between telecommunications and information systems to provide integrated handling of calls.

Maintains records of equipment, software, and other important related information.

Job Qualifications


Bachelors degree or equivalent combination of education and experience required.

Ability to communicate effectively, both verbal and written.

Ability to work in stressful situations with flexible hours.

Strong organization skills.

Microsoft computer skills essential.

Strong decisions making skills.

Developing technical ability in more than one technology disciplines.

Experience with voice and data networks\ technologies including virtual machines and cloud applications.

Begins to demonstrate ability to manage systems without supervision.

Developing ability to automate administration tasks.

Provides project support as directed

Works on moderately complex aspects of telecom system planning, design and implementation.

Avaya FCE model and Call Center Management systems experience preferred.

Interactive Intelligence experience desired.

International telephony experience desired.

Omni-channel Contact Center experience desired.

Typically 3+ years’ related experience.

Shift info/travelling:

Jason Smith
Resource Coordinator
6010 West Spring Creek PKWY Plano, Texas-75024
Email Id: