Job Description :
MRoads is looking for an "Avaya IP ACD and Call Routing Engineer" for one of our fortune 500 companies.
JOB DESCRIPTION:
Required Skills:
Avaya Call Center and Routing engineer.
Configuration of Avaya Call Routing components
- Configuration of Skills / VDNs
- Design of customer experience and programming vectors for call routing
- Installation of IP and SIP devices
Applicant MUST have strong knowledge of design and hands-on ability to implement Call Center functions for the AVAYA PBX, AVAYA CMS Server, Avaya AES and related applications.
Position involves all phases of implementing telephony systems (including VOIP technology) with end user customers
Responsibilities require designing call center solutions and troubleshooting of calls
Position requires interfacing with business customers daily and requires a friendly, professional interpersonal approach
Provide 24X7 production support. The Applicant will be on-call support and be available to answer calls during assigned schedule
Desired Skills:
Experience in scoping, planning, analysis, technical design, development, implementation, evaluation and/or support of new and existing telephone Call Centers in a large distributed environment.
Must have Formal Training on Implementing and Trouble Shoot Avaya CMS Hardware, Software and OS.
A Minimum of 7 years hands-on Advanced Vectoring experience including the development of Call Prompting, Best Services Routing, Look Ahead Interflow.
Have working experience with Genesys advanced call routing setup and control via CTI Interfaces.
Bachelor of Science Degree in Telecommunications, Computer Science, Electrical Engineering, or equivalent required
About us: MRoads is focused on building next generation workforce that leverages technology and awareness. We believe innovation leads to generating solutions that make the day to day life easy for humans and organizations. We help clients in solving their toughest problems by delivering a globally consistent set of multidisciplinary services.
We would like to build an organization with people who choose to be happy and influence our customers and co-workers. Out of the box thinking, approaching a solution by immersing yourself into the problem domain and being aware of the current trends help in building innovative solutions, delivering quality services to our customers.