Job Description :
Job Details:
Must Have Skills :
1. Project management experience in managing contact center
2. Good knowledge of IVR Technologies, Avaya Experience Portal, Nuance Speech Engine, Java, J2EE, Webservices
3. Telecom and Cable domain preferred
Detailed Job Description:
1. Working with Business owners, developers and IT Team to collect the requirements
2.Work with IT Team to understand technical aspect of the system
3.Translating Business requirement to IT Technical requirements
Responsibilities :
1. Working with Business owners, developers and IT Team to collect the requirements
2. Work with IT Team to understand technical aspect of the system
3. Translating Business requirement to IT Technical requirements