Job Description :
Role: Avaya Contact Center Developer
Location: Minneapolis, MN
Experience and Technical:
5+ Years of Industry Experience working with Contact Center technology and able to handle solution,
implementation and support.
5+ Years of Technical Experience with IVR and Advanced Speech Systems
Experience in managing large multi-site contact center implementations & enhancements
Experience in writing technical design specifications for IVR and Speech applications
Strong business analysis, requirements, design and documentation skills
Ability to communicate both functional and technical concepts to the client
Good knowledge of Avaya Communication Manager, CMS Reporting, CTI server-AES, IVR server AEP,
POM Dialer and WebLM
Good knowledge in Avaya Contact center products such as Avaya Breeze, Oceana, Oceananalytics,
Avaya Elite, etc
Strong knowledge in Speech and Text-to-speech concepts and its integration with the Avaya
ecosystem / troubleshooting knowledge in speech and text-to-speech servers
Third party CTI integration experience such as Sales force, Service Now etc.
Integration with the various back-end data systems, servers and adjuncts:
§ Web technology and application servers (Tomcat, WebSphere, IIS, Apache, WebLogic,
etc.
§ Web Services, HTTP/XML
§ Database via SQL, JDBC/ADO.NET (MS SQL Server, Oracle, Informix)
§ Reporting
§ CTI adjuncts
Basic knowledge in databases and application development such as MS SQL, MySQL, Java and .Net
will add extra value
Certification such as Avaya ACIS & ACSS will add advantage
Product Knowledge:
o Avaya ACD
o Avaya Breeze
o Avaya Context Store Snap-in
o Avaya Oceana and Oceananalytics
o Avaya Experience Portal (AEP)
o Avaya Orchestration Designer(OD)
o Avaya Dynamic Self Service(DSS)
o Avaya Application Enablement Services – CTI